Salesforce dumpspedia pearson Adm-261 New Attempt by Lawrence q142 vce pdf

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Salesforce ADM-261 Exam Overview :

Exam Name:	Service Cloud Administration (WI25)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	lawrence

Question 52

Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? Choose 3 answers

Options:

Grant managers the Manage Salesforce Knowledge permission.

Create at least two different data categories.

Create at least two different article types.

Create at least two different approval processes.

Grant managers the Manage Data Categories permission.

Discussion

Question 53

How should a consultant providesuggested article functionality to lightning service console users?

Options:

Add the suggested article widget to the case page layout.

Add the knowledge component to the service console.

Create email templates with knowledge articles attached.

Add theknowledge tab to the console app.

Discussion

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