Salesforce exams4sure complete Adm-261 Materials by Cruze q284 vce pdf

Page: 3 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	cruze

Question 12

A customer has a detailed question about product functionality. Thecustomer would like access to expert customer subject-matter experts, and real-time access to company IT support experts. Which features will best help the customer? Choose 2 answers.

Options:

Mass email

Communities

Public groups

Salesforce Chat

Discussion

Question 13

Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons forapproved cases. What should a consultant recommend to manage this process using Service Cloud?

Options:

Enable the self-service portal to generate logins for the hospital staff by region.

Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.

Design a custom object to track credit requests and route them regionally using assignment rules

Use cases to track the credit requests and route than to regional teams using assignment rules

Discussion

Question 14

Universal Containers implementedSalesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

Options:

Create a report that display the # of articles searched during the past 2 months

Report displays # of articles associated to data categories during past 2 months

Report that displays # of cases with articles attached during the past 2 months

Report that displays # of newarticles created during the past 2 months

Discussion

Question 15

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

Options:

Enable social profile and add workflow rules to the contact object

Use Twitter-to-Case and add workflow rules to the case object

Enable social profile and add assignment rules to the case object

Use the routing queues provided with Salesforce for Twitter and Facebook

Discussion

Miriam

Highly recommended Dumps. 100% authentic and reliable. Passed my exam with wonderful score.

Milan Mar 21, 2026

I see. Thanks for the information. I'll definitely keep Cramkey in mind for my next exam.

Esmae

I highly recommend Cramkey Dumps to anyone preparing for the certification exam.

Mollie Mar 27, 2026

Absolutely. They really make it easier to study and retain all the important information. I'm so glad I found Cramkey Dumps.

Kylo

What makes Cramkey Dumps so reliable? Please guide.

Sami Mar 9, 2026

Well, for starters, they have a team of experts who are constantly updating their material to reflect the latest changes in the industry. Plus, they have a huge database of questions and answers, which makes it easy to study and prepare for the exam.

Laila

They're such a great resource for anyone who wants to improve their exam results. I used these dumps and passed my exam!! Happy customer, always prefer. Yes, same questions as above I know you guys are perfect.

Keira Mar 17, 2026

100% right….And they're so affordable too. It's amazing how much value you get for the price.

Ayra

How these dumps are necessary for passing the certification exam?

Damian Mar 10, 2026

They give you a competitive edge and help you prepare better.

Page: 3 / 13

Title

Questions

Posted

salesforce.selftestengine.new release adm-261 salesforce consultant questions.by jaden.q142.vce.pdf

142