Salesforce exams4sure complete Adm-261 Materials by Cruze q284 vce pdf

Page: 3 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	cruze

Question 12

A customer has a detailed question about product functionality. Thecustomer would like access to expert customer subject-matter experts, and real-time access to company IT support experts. Which features will best help the customer? Choose 2 answers.

Options:

Mass email

Communities

Public groups

Salesforce Chat

Discussion

Question 13

Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons forapproved cases. What should a consultant recommend to manage this process using Service Cloud?

Options:

Enable the self-service portal to generate logins for the hospital staff by region.

Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.

Design a custom object to track credit requests and route them regionally using assignment rules

Use cases to track the credit requests and route than to regional teams using assignment rules

Discussion

Neve

Will I be able to achieve success after using these dumps?

Rohan Jan 27, 2026

Absolutely. It's a great way to increase your chances of success.

Rosalie

I passed. I would like to tell all students that they should definitely give Cramkey Dumps a try.

Maja Jan 23, 2026

That sounds great. I'll definitely check them out. Thanks for the suggestion!

Anaya

I found so many of the same questions on the real exam that I had already seen in the Cramkey Dumps. Thank you so much for making exam so easy for me. I passed it successfully!!!

Nina Jan 12, 2026

It's true! I felt so much more confident going into the exam because I had already seen and understood the questions.

Nylah

I've been looking for good study material for my upcoming certification exam. Need help.

Dolly Jan 15, 2026

Then you should definitely give Cramkey Dumps a try. They have a huge database of questions and answers, making it easy to study and prepare for the exam. And the best part is, you can be sure the information is accurate and relevant.

Question 14

Universal Containers implementedSalesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

Options:

Create a report that display the # of articles searched during the past 2 months

Report displays # of articles associated to data categories during past 2 months

Report that displays # of cases with articles attached during the past 2 months

Report that displays # of newarticles created during the past 2 months

Discussion

Question 15

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

Options:

Enable social profile and add workflow rules to the contact object

Use Twitter-to-Case and add workflow rules to the case object

Enable social profile and add assignment rules to the case object