Salesforce exams4sure complete Adm-261 Materials by Cruze q284 vce pdf

Page: 3 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	cruze

Question 12

A customer has a detailed question about product functionality. Thecustomer would like access to expert customer subject-matter experts, and real-time access to company IT support experts. Which features will best help the customer? Choose 2 answers.

Options:

Mass email

Communities

Public groups

Salesforce Chat

Discussion

Question 13

Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons forapproved cases. What should a consultant recommend to manage this process using Service Cloud?

Options:

Enable the self-service portal to generate logins for the hospital staff by region.

Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.

Design a custom object to track credit requests and route them regionally using assignment rules

Use cases to track the credit requests and route than to regional teams using assignment rules

Discussion

Nadia

Why these dumps are important? Can I pass my exam without these dumps?

Julian Sep 3, 2025

The questions in the Cramkey dumps are explained in detail and there are also study notes and reference materials provided. This made it easier for me to understand the concepts and retain the information better.

Hendrix

Great website with Great Exam Dumps. Just passed my exam today.

Luka Sep 20, 2025

Absolutely. Cramkey Dumps only provides the latest and most updated exam questions and answers.

Lois

I passed my exam with wonderful score. Their dumps are 100% valid and I felt confident during the exam.

Ernie Sep 5, 2025

Absolutely. The best part is, the answers in the dumps were correct. So, I felt confident and well-prepared for the exam.

Elise

I've heard that Cramkey is one of the best websites for exam dumps. They have a high passing rate and the questions are always up-to-date. Is it true?

Cian Sep 22, 2025

Definitely. The dumps are constantly updated to reflect the latest changes in the certification exams. And I also appreciate how they provide explanations for the answers, so I could understand the reasoning behind each question.

Question 14

Universal Containers implementedSalesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

Options:

Create a report that display the # of articles searched during the past 2 months

Report displays # of articles associated to data categories during past 2 months

Report that displays # of cases with articles attached during the past 2 months

Report that displays # of newarticles created during the past 2 months

Discussion

Question 15

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

Options:

Enable social profile and add workflow rules to the contact object

Use Twitter-to-Case and add workflow rules to the case object

Enable social profile and add assignment rules to the case object