Salesforce exams4sure complete Adm-261 Materials by Cruze q284 vce pdf

Page: 3 / 13

Exam Name:	Service Cloud Administration (WI25)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	cruze

Question 12

A customer has a detailed question about product functionality. Thecustomer would like access to expert customer subject-matter experts, and real-time access to company IT support experts. Which features will best help the customer? Choose 2 answers.

Options:

Mass email

Communities

Public groups

Salesforce Chat

Discussion

Atlas

What are these Dumps? Would anybody please explain it to me.

Reign Aug 14, 2024

These are exam dumps for a variety of IT certifications. They have a vast collection of updated questions and answers, which are very helpful in preparing for the exams.

Everleigh

I must say that they are updated regularly to reflect the latest exam content, so you can be sure that you are getting the most accurate information. Plus, they are easy to use and understand, so even new students can benefit from them.

Huxley Aug 26, 2024

That's great to know. So, you think new students should buy these dumps?

Norah

Cramkey is highly recommended.

Zayan Oct 17, 2024

Definitely. If you're looking for a reliable and effective study resource, look no further than Cramkey Dumps. They're simply wonderful!

Ava-Rose

Yes! Cramkey Dumps are amazing I passed my exam…Same these questions were in exam asked.

Ismail Sep 18, 2024

Wow, that sounds really helpful. Thanks, I would definitely consider these dumps for my certification exam.

Osian

Dumps are fantastic! I recently passed my certification exam using these dumps and I must say, they are 100% valid.

Azaan Aug 8, 2024

They are incredibly accurate and valid. I felt confident going into my exam because the dumps covered all the important topics and the questions were very similar to what I saw on the actual exam. The team of experts behind Cramkey Dumps make sure the information is relevant and up-to-date.

Question 13

Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons forapproved cases. What should a consultant recommend to manage this process using Service Cloud?

Options:

Enable the self-service portal to generate logins for the hospital staff by region.

Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.

Design a custom object to track credit requests and route them regionally using assignment rules

Use cases to track the credit requests and route than to regional teams using assignment rules

Discussion

Question 14

Universal Containers implementedSalesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

Options:

Create a report that display the # of articles searched during the past 2 months

Report displays # of articles associated to data categories during past 2 months

Report that displays # of cases with articles attached during the past 2 months

Report that displays # of newarticles created during the past 2 months

Discussion

Question 15

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

Options:

Enable social profile and add workflow rules to the contact object

Use Twitter-to-Case and add workflow rules to the case object

Enable social profile and add assignment rules to the case object