| Exam Name: | Service Cloud Administration (SU24) | ||
| Exam Code: | ADM-261 Dumps | ||
| Vendor: | Salesforce | Certification: | Salesforce Consultant |
| Questions: | 354 Q&A's | Shared By: | myla-rose |
Universal Containers recently rolled out a Salesforce Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.
Which two actions should a Consultant recommend to address the lack of quality checking?
Choose 2 answers
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working 12-hour shifts.The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
Universal Containers hascreated Permission Sets granting access to objects and fields in one of its sandboxes.
How should a consultant deploy these Permission Sets to Production?
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers
TESTED 21 Nov 2024
