Salesforce prepway salesforce Consultant Adm-261 Release Date by Lowri q142 vce pdf

Page: 12 / 13

Exam Name:	Service Cloud Administration (WI25)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	lowri

Question 48

A client's Support Call Center has seen an increase in call volume on a newproduct line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.

Which action should be taken to reduce the call volumes and escalations?

Options:

Create Knowledge Articles and publish internally and publicly.

Configure IVR routing to bypass Tier 1 for the product line.

Configure Omni-channel to assign cases directly to Tier 2.

Create a dashboard to track and manage call volumes by type.

Discussion

Sam

Can I get help from these dumps and their support team for preparing my exam?

Audrey Aug 29, 2024

Definitely, you won't regret it. They've helped so many people pass their exams and I'm sure they'll help you too. Good luck with your studies!

Conor

I recently used these dumps for my exam and I must say, I was impressed with their authentic material.

Yunus Sep 13, 2024

Exactly…….The information in the dumps is so authentic and up-to-date. Plus, the questions are very similar to what you'll see on the actual exam. I felt confident going into the exam because I had studied using Cramkey Dumps.

Anaya

I found so many of the same questions on the real exam that I had already seen in the Cramkey Dumps. Thank you so much for making exam so easy for me. I passed it successfully!!!

Nina Oct 14, 2024

It's true! I felt so much more confident going into the exam because I had already seen and understood the questions.

Sarah

Yeah, I was so relieved when I saw that the question appeared in the exam were similar to their exam dumps. It made the exam a lot easier and I felt confident going into it.

Aaliyah Aug 27, 2024

Same here. I've heard mixed reviews about using exam dumps, but for us, it definitely paid off.

Question 49

Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record. What should a consultant recommend as part of the solution?

Options:

An outbound message to a middleware platform to provide map details

A mashup integration on the Account page to a third-party mapping service

A Web Service call-out that retrievesmap details from the backend system

A custom tab of type URL that displays a map image of customer location

Discussion

Question 50

A team of publishers hascreated and published articles in Salesforce knowledge. The manager of the help desk describe articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? Choose 2 answers

Options:

Report on the articlesfollowed in Chatter

Report on agent ratings on articles

Report on agent feedback on articles

Report on the articles attached to cases

Discussion

Question 51

Which two capabilities of Salesforce Knowledge ensure accurate content inArticles?

Choose 2 answers

Options:

Data Category to assign an Article Type to a Reviewer

Validation Rules for Article Types to verify all fields during creation