| Exam Name: | Certified Implementation Specialist - IT Service Management | ||
| Exam Code: | CIS-ITSM Dumps | ||
| Vendor: | ServiceNow | Certification: | CIS-Service Management |
| Questions: | 170 Q&A's | Shared By: | kieran |
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?
TESTED 23 Feb 2025
