Servicenow edusum cis-service Management Changed Cis-itsm Questions by Kaia q131 vce pdf

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Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Service Management
Questions:	170 Q&A's	Shared By:	kaia

Question 24

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

Options:

Knowledge Articles

Known Errors

Class Manager

Enterprise CMDB Dashboard

Incident Overview Dashboard

Discussion

Question 25

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Options:

The ability for end users to decline survey assignments

Number of survey reminder notifications

Trigger conditions

Anonymize responses

Discussion

Question 26

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

Options:

Automated Changes

Cloud Infrastructure

Unauthorized Changes

Change Registration

Retroactive Changes

Discussion

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Question 27

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

Options:

It is designed to follow the ITIL4 standard

There is a scheduled job that automatically moves Resolved problems to Closed after 7 days

It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

There is no Closed state. Problem records are moved to Completed

Discussion

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