New Year Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: get65

ServiceNow Updated CIS-ITSM Exam Questions and Answers by brooklyn

Page: 2 / 8

ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 170 Q&A's Shared By: brooklyn
Question 8

What are two effective measures of performance for the Problem Management process?

Choose 2 answers

Options:

A.

Number of Problem that have Breached SLAs

B.

Average Problem Resolution Time

C.

Percentage of Problem Resolution within SLA by Category

D.

Problems older than 30 days by Priority and State

Discussion
Miley
Hey, I tried Cramkey Dumps for my IT certification exam. They are really awesome and helped me pass my exam with wonderful score.
Megan Aug 30, 2024
That’s great!!! I’ll definitely give it a try. Thanks!!!
Anaya
I found so many of the same questions on the real exam that I had already seen in the Cramkey Dumps. Thank you so much for making exam so easy for me. I passed it successfully!!!
Nina Oct 14, 2024
It's true! I felt so much more confident going into the exam because I had already seen and understood the questions.
Everleigh
I must say that they are updated regularly to reflect the latest exam content, so you can be sure that you are getting the most accurate information. Plus, they are easy to use and understand, so even new students can benefit from them.
Huxley Aug 26, 2024
That's great to know. So, you think new students should buy these dumps?
Rosalie
I passed. I would like to tell all students that they should definitely give Cramkey Dumps a try.
Maja Aug 30, 2024
That sounds great. I'll definitely check them out. Thanks for the suggestion!
Inaya
Passed the exam. questions are valid. The customer support is top-notch. They were quick to respond to any questions I had and provided me with all the information I needed.
Cillian Oct 20, 2024
That's a big plus. I've used other dump providers in the past and the customer support was often lacking.
Question 9

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

Options:

A.

Stage labels and names can be changed

B.

States for the requested item records can be renamed

C.

Define a Service Level Agreement for a stage

D.

Estimated durations can be set

Discussion
Question 10

What are key relationships between Change and Release Management?

Choose 3 answers

Options:

A.

A Change can contain one or more Releases

B.

A Release can contain one or more Changes

C.

Release management application is required, to use the Change management application

D.

Change management provides governance which includes Release management

E.

Change includes planning and approvals, Release includes building resting and execution of changes

Discussion
Question 11

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

Options:

A.

% Successful Changes

B.

Count of Completed Changes per Month, by Change Type

C.

% Unauthorized Changes

D.

Count of Completed Changes per Month, by Category

Discussion
Page: 2 / 8

CIS-ITSM
PDF

$36.75  $104.99

CIS-ITSM Testing Engine

$43.75  $124.99

CIS-ITSM PDF + Testing Engine

$57.75  $164.99