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ServiceNow Updated CIS-ITSM Exam Questions and Answers by charlie

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ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 170 Q&A's Shared By: charlie
Question 12

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

Options:

A.

VIP Flag reference decorator

B.

VIP flag dictionary entry

C.

VIP Flag field style

D.

VIP Flag action script

Discussion
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Question 13

What baseline Change Flows support the baseline Normal Change model?

Options:

A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

Discussion
Question 14

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

Options:

A.

Flow Actions

B.

Flow Activities

C.

Flow Steps

D.

Action Pills

E.

Flow Tasks

Discussion
Question 15

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

Options:

A.

sn_approval_write

B.

sc_approver

C.

approver

D.

approver_user

Discussion
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