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ServiceNow Updated CIS-ITSM Exam Questions and Answers by charlie

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ServiceNow CIS-ITSM Exam Overview :

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: CIS-ITSM Dumps
Vendor: ServiceNow Certification: CIS-Service Management
Questions: 170 Q&A's Shared By: charlie
Question 12

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

Options:

A.

VIP Flag reference decorator

B.

VIP flag dictionary entry

C.

VIP Flag field style

D.

VIP Flag action script

Discussion
Question 13

What baseline Change Flows support the baseline Normal Change model?

Options:

A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

Discussion
Freddy
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Question 14

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

Options:

A.

Flow Actions

B.

Flow Activities

C.

Flow Steps

D.

Action Pills

E.

Flow Tasks

Discussion
Question 15

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

Options:

A.

sn_approval_write

B.

sc_approver

C.

approver

D.

approver_user

Discussion
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