Microsoft examstopics dynamics 365 For Customer Service Functional Consultant Associate Mb-230 Reddit Questions by Robbie q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	309 Q&A's	Shared By:	robbie

Question 16

You need to choose which tools need to be created and configured to meet the following requirements.

Which tools should you configure? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Questions 16

Options:

Discussion

Question 17

You need to select the feature for each parameter.

Which feature should you use for each parameter? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 17

Options:

Discussion

Question 18

What should managers use to perform weekly reviews with case representatives?

Options:

Tier 1 dashboard

Agent Insights

Connected Customer Service dashboard

Customer Service Performance dashboard

Discussion

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Question 19

You need to set up the analytics functionality.

What should you do?

Options: