Microsoft chinesedumps legit Mb-230 Exam Download by Macy q127 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	309 Q&A's	Shared By:	macy

Question 24

You need to configure the system to meet the workspace requirements for case representatives.

Which role should you assign to case representatives?

Options:

Owner

Maker

Viewer

Customer Service Schedule Administrator

CSR Manager

Discussion

Question 25

You need to configure the options for the schedule.

Which options should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 25

Options:

Discussion

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Question 26

You need to configure the system to notify managers about unhappy patients.

What should you do?

Options:

Configure Omnichannel Insights.

Set a routing rule for escalations.

Change the value of the Monitor real-time customer sentiment option to Yes.