Microsoft certification-questions online Mb-230 Questions Video by Wynter q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	309 Q&A's	Shared By:	wynter

Question 32

A company has a Customer Service deployment. The company plans to implement the following:

• Al suggestions for contacts in Teams.

• Training information about the capabilities of suggestions.

You need to identify the scenarios where the relevant contacts will be provided to users.

Solution: The users that are in the Teams channel.

Does the solution meet the goal?

Options:

Yes

Discussion

Question 33

You need to configure the settings to handle customer claims.

Which settings should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 33

Options:

Discussion

Question 34

You need to ensure that claim disputes conform to the defined case life cycle.

What should you configure?

Options:

Related cases

Case Relationships

Timeline

Status Reason Transition

Subject

Discussion

Question 35

You need to search for answers to customer claims.

Which type of search should you perform?

Options:

Timeline

Quick Find

Detail

Case Relationships

Discussion

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