Microsoft dumpspedia last Attempt Mb-230 Questions by Akram q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	309 Q&A's	Shared By:	akram

Question 28

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

Options:

Omnichannel supervisor and customer service manager

Omnichannel supervisor and customer service representative

Omnichannel agent and customer service representative

Omnichannel agent and Omnichannel supervisor

Discussion

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Question 29

You need to configure the SMS workstream.

What should you use?

Options:

the existing fallback queue

the work distribution mode set to push

a new fallback queue

the work distribution mode set to pull

Discussion

Question 30

You need to identify the productivity tools to use for the agents.

Which tools should you use? To answer move the appropriate tools to the correct requirements. You may use each tool once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Questions 30

Options:

Discussion

Question 31

You need to select the steps to create a new macro that will automate opening a new case creation form.

Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Questions 31