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ASQ Updated CMQ-OE Exam Questions and Answers by aida

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ASQ CMQ-OE Exam Overview :

Exam Name: Certified Manager of Quality/Organizational Excellence Exam
Exam Code: CMQ-OE Dumps
Vendor: ASQ Certification: ASQ certification
Questions: 348 Q&A's Shared By: aida
Question 12

In order to manage the needs of multiple customers, the management group should first

Options:

A.

develop custom tailored, independent systems to meet the needs of each customer

B.

develop and perform a needs assessment for each customer

C.

develop standardized processes that will treat all customers the same

D.

daft clop cost effective processes that meet the needs for the majority of customers

Discussion
Question 13

The development of a customer satisfaction survey should be based on

Options:

A.

established industry practices

B.

the supplier's perception of customer needs

C.

A system for determining customer requirements

D.

data from field failure reports

Discussion
Question 14

A service y has decided to expand the current focus of its regional territory to all of North America. This decision is an example of

Options:

A.

a strategy

B.

an action plan

C.

a tactical analysis

D.

a SWOT analysis

Discussion
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Question 15

McGregor's theory of X-style management is the perception that people need to

Options:

A.

seek responsibility

B.

be pushed to work

C.

have social needs met

D.

have imagination and creativity

Discussion
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