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Exin-ITIL ITIL Foundation (V4)

ITIL Foundation (V4)

Last Update Jan 2, 2026
Total Questions : 503

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Questions 2

Identify the missing word in the following sentence.

Sponsor is the role that authorizes budget for service [?)

Options:

value

consumption

management

provision

Discussion 0

Questions 3

Identify the missing work in the following sentence.

An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

Options:

Consider

Discard

Re-use

Improve

Discussion 0

Questions 4

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

Options:

Incident management

Service Request management

Change enablement

Service request management

Discussion 0

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Questions 5

Which statement about a service value stream is CORRECT?

Options:

it uses inputs and outputs prescribed by ITIL

It is a service value chain activity

It integrates practices for a specific scenario

It provides an operating model for service providers

Discussion 0

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