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Exin Updated ITIL Exam Questions and Answers by ariyah

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Exin ITIL Exam Overview :

Exam Name:	ITIL Foundation (V4)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	ariyah

Question 60

Which dimension of service management considers the workflows and controls needed to deliver services?

Options:

A.

Organization and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Discussion

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Question 61

Which describes a ‘change authority’?

Options:

A.

A model used to determine who will assess a change

B.

A person who approves a change

C.

A tool used to help changes

D.

A way to manage the people aspects of change

Discussion

Question 62

Which statement about a service value stream is CORRECT?

Options:

A.

it uses inputs and outputs prescribed by ITIL

B.

It is a service value chain activity

C.

It integrates practices for a specific scenario

D.

It provides an operating model for service providers

Discussion

Question 63

Which costs are included in the value proposition of a service?

Options:

A.

Additional expense that the service consumer has because they are using the service

B.

Money that the service consumer no longer needs to spend because they are using the service

C.

Tangible or intangible results for the service consumer because they are using the service

D.

The benefits, usefulness. and importance of the service that are perceived by the service consumer

Discussion

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