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Exin Updated ITIL Exam Questions and Answers by josie

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Exin ITIL Exam Overview :

Exam Name: ITIL Foundation (V4)
Exam Code: ITIL Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: josie
Question 56

How do all value chain activities transform inputs to outputs?

Options:

A.

By using a combination of practices

B.

By using a single functional team

C.

By determining service demand

D.

By implementing process automation

Discussion
Question 57

How should an organization include third-party suppliers in the continual improvement of services?

Options:

A.

Ensure suppliers include details of their approach to service improvement in contracts

B.

Require evidence that the supplier uses agile development methods

C.

Require evidence that the supplier implements all improvements using project management practices

D.

Ensure that all supplier problem management activities result in improvements

Discussion
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Question 58

How are target resolution times used in the 'incident management' practice?

Options:

A.

They are agreed, documented, and communicated to help set user expectations

B.

They are established, reviewed, and reported to ensure that customers are happy with the service

C.

They are initiated, approved, and managed to ensure that predictable responses are achieved

D.

They are scheduled, assessed and authorized to reduce the risk of service failures

Discussion
Question 59

Which is NOT a component of the service value system?

Options:

A.

The service value chain

B.

Opportunity and demand

C.

Continual improvement

D.

Governance

Discussion
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