Exin exactexam itil Questions Bank by Harlen q302 vce pdf

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Exam Name:	ITIL Foundation (V4)
Exam Code:	ITIL Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	harlen

Question 52

Which statement about the ‘four Ps’ of service design is CORRECT?

Options:

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics

Discussion

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Question 53

Which dimension of service management considers governance, management, and communication?

Options:

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Discussion

Question 54

What is defined as an unplanned interruption or reduction in the quality of a service?

Options:

An incident

A problem

A change

An event

Discussion

Question 55

Identify the missing words in the following sentence.

The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

Options:

'focus on value' guiding principle

service value system

'service request management' practice

four dimensions of service management

Discussion

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