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Exin Updated ITIL Exam Questions and Answers by harlen

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Exin ITIL Exam Overview :

Exam Name: ITIL Foundation (V4)
Exam Code: ITIL Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: harlen
Question 52

Which statement about the ‘four Ps’ of service design is CORRECT?

Options:

A.

Processes refers to skill and training

B.

Partners refers to suppliers and vendors

C.

People refers to technology and tools

D.

Products refers to producers and metrics

Discussion
Question 53

Which dimension of service management considers governance, management, and communication?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Discussion
Question 54

What is defined as an unplanned interruption or reduction in the quality of a service?

Options:

A.

An incident

B.

A problem

C.

A change

D.

An event

Discussion
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Question 55

Identify the missing words in the following sentence.

The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

Options:

A.

'focus on value' guiding principle

B.

service value system

C.

'service request management' practice

D.

four dimensions of service management

Discussion
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