ServiceNow Updated CSA Exam Questions and Answers by reagan

InReport Designer, theDatasection is used to specifygrouping and calculationsto be performed on the report's dataset.

Youselect the tablefrom which the report will pull data.

You definefiltersto limit the dataset.

You specify"Group By" fieldsto categorize data.

You applyaggregations (SUM, COUNT, AVG, etc.)to perform calculations on fields.

A. Style– Controlsvisual appearance(colors, fonts, chart type, etc.) but doesnot handle data grouping or calculations.

B. Format– Used forformattingelements but doesnot control grouping or data calculations.

D. Configure– There is no "Configure" section inReport Designer; settings are managed under other sections.

E. Group By– While "Group By" is usedwithintheDatasection, it is not a separate section itself.

ServiceNow Report Designer – Data Configuration

ServiceNow CSA Training Module:"Creating and Configuring Reports"

What Happens in the "Data" Section?Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

✔Update Setsare the primary method formoving customizationsfrom one ServiceNow instance to another. An Update Set records changes made to an instance, including modifications to:

Forms, fields, and tables

Business rules, scripts, and workflows

UI policies and ACLs

How Update Sets Work:

When youmodify configurations, the changes arecapturedin an active Update Set.

The Update Set is thenexported from the development instanceandimported into the target instance(e.g.,from Dev to Test to Production).

Once imported, the Update Set iscommitted, applying the changes.

Option A (Table Templates)is incorrect because these definedefault field structuresfor tables but do not move customizations.

Option B (Application Files)is incorrect because individual application files exist within Update Sets but do not serve as a transport mechanism.

Option C (UI Script Includes)is incorrect because script includes are reusable scripts, not a method for transferring configurations.

????Reference:ServiceNow Administration – Update Sets & Instance Migration

In ServiceNow, a useronlysees modules and records they have permission for, based onroles and group memberships. If an IT user can only seeSelf-Service, it's likely because theylack the required rolesfor IT tasks.

B. His user account does not belong to any groups that contain the ITIL role

TheITIL roleis assigned viauser groups(e.g., "Service Desk," "IT Support").

If the user is not in anITIL role group, theywill notsee IT-related modules.

D. His user account does not have the ITIL role

TheITIL role (itil)is required to accessIncidents, Changes, Tasks, and Service Catalog Management.

Without it, the useronlyseesSelf-Serviceoptions (e.g., requesting services, reporting issues).

A. His user account failed LDAP authentication

If LDAP authentication failed, the userwould not be able to log in at all.

The issue here isrole-based access, not authentication.

C. His user account was not approved by his manager

User approval may be required for account creation, butit does not affect role permissions.

E. His user account is not logged in properly

If the user was not logged in properly, theywould not see any homepage at all.

The issue here islimited access due to missing roles.

Dot Walkingis a ServiceNow feature that allows you to access and includedata from related tableswhen creating reports, conditions, scripts, and business rules.

When working with records, each table has fields that may reference another table (e.g., anIncidentrecord has an"Opened by"field that references theUsertable).

Dot Walkingallows you to traverse these relationships by using adot (.) notationto pull in data from related tables.

Example: If you want toinclude the email address of the user who created an incident, you can reference it as:

How Dot Walking Works:CopyEdit

incident.opened_by.email

This is useful forreportingwhen you need to include data from multiple related tables without needing custom joins.

A. SQL→ Incorrect. ServiceNow does not use direct SQL queries for reports. It relies on GlideRecord and Dot Walking instead.

C. Outer Join→ Incorrect. ServiceNow does not provide traditional SQL joins for reports. Instead, it usesDot Walking and Database Views.

D. Joins→ Incorrect. While Database Views allow for joins,Dot Walking is the primary method used to include related table data in reports.