In ServiceNow,Data Policiesare rules thatenforce data consistencyby ensuring that specific fields meet certain conditionsbefore being saved to the database. They apply toall data operations, including form submissions, web services, and data imports.
Work at the server-side level, ensuring data integrity before it is stored.
Canmake fields mandatoryorread-onlyacross different interfaces (e.g., forms, API calls, imports).
UnlikeUI Policies, which apply only toforms, Data Policies apply to alldata transactions, including integrations and imports.
Help maintaindata quality and consistencyacross the system.
Making a Field Mandatory:
Ensure that the"Short Description"field is always filled before saving anIncident.
Enforcing a Read-Only Field:
Prevent users from modifying the"Created Date"field.
Standardizing Data on Import:
When importing employee data, ensure that the"Department"field is always set and not left blank.
Data Policies ensuredata accuracy and integritybefore it is stored.
They apply toforms, web services, import sets, and background processes.
They help organizationsmaintain standardized and structured data.
A. Data Policies enforce security – Incorrect
Security is enforced usingAccess Control Lists (ACLs), not Data Policies.
B. Data Policies standardize data in Update Sets – Incorrect
Update Sets trackconfiguration changes, not data validation.
D. Data Policies apply to lists to standard data – Incorrect
Data Policies do not specifically target lists; they enforce rules at thedatabase level.
ServiceNow Docs: Data Policies Overview
ServiceNow CSA Study Guide – Data Policies vs. UI Policies
ServiceNow Product Documentation: Enforcing Data Consistency with Data Policies
Key Features of Data Policies:Example Use Cases of Data Policies:Why "C. Data Policies enforce data consistency" is the Correct Answer?Explanation of Incorrect Options:References from Certified System Administrator (CSA) Documentation:
