In ServiceNow, User Criteria is the best method for controlling who can see or request catalog items. To ensure that only HR Department Managers can view the service catalog item, we need to apply User Criteria by adding the Department Manager group.
Navigate to Service Catalog > Catalog Items.
Open the specific catalog item.
Scroll down to the Available For section.
Click Edit and select User Criteria.
Add the Department Manager group.
Save the changes.
Steps to Restrict Catalog Item Visibility Using User Criteria:???? Effect: Only users in the Department Manager group will be able to see and request this catalog item.
Incorrect Answer Choices Explanation:❌ A. Specify the Dept_Mgr role on the catalog content block
❌ C. Add the Department Manager group to the catalog item’s ACL
❌ D. Only publish the item in the HR service catalog
❌ E. Use a Dept_Mgr ACL on the HR service catalog
ACLs are not the correct approach for managing catalog item visibility; User Criteria is the best practice.
ServiceNow User Criteria for Service Catalog
Restricting Access to Service Catalog Items
Official CSA Documentation Reference: