In ServiceNow, an Event is a system-generated notification that indicates an occurrence within the platform. Events are triggered automatically or manually when specific conditions are met and can be used to initiate notifications, business rules, workflows, or integrations.
Events Indicate That Something Has Happened
Example: When an Incident is assigned, an event like "incident.assigned" can be triggered.
These events do not execute actions themselves, but they notify other processes to take action.
Events Are Stored in the [sys_event] Table
The Event Log (System Policy > Events > Event Log) records all generated events.
Administrators can monitor what events were triggered, their sources, and timestamps.
Events Can Be Used for Notifications & Workflows
Example: An event "incident.closed" can be configured to send a "Thank You" email to the requester.
Example: A custom event "task.overdue" can be used to trigger a workflow escalation.
Events signal that something has happened, allowing other processes (like email notifications or workflows) to react.
They do not execute actions themselves but notify scripts, business rules, or workflows.
Key Characteristics of Events in ServiceNow:Why is "B. An Event is an indication to the ServiceNow processes that something has occurred" the Correct Answer?
A. "An Event is a trigger that has a direct response in the platform" → ❌ Incorrect
Events themselves do not trigger direct responses; they only notify the system about occurrences.
The system must be configured to respond to an event (e.g., via a Business Rule, Notification, or Script Action).
C. "An Event is an indicator that a Priority 1 (P1) Incident has been logged" → ❌ Incorrect
While ServiceNow can generate an event when a P1 Incident is logged, events are not limited to incidents.
Events apply to all ServiceNow processes (incidents, changes, tasks, etc.).
D. "An Event is a recognized, scheduled occurrence of a process" → ❌ Incorrect
Events are not scheduled; they are triggered by system activities (e.g., record updates, conditions met).
Scheduled Jobs or Scheduled Scripts handle time-based automation, not events.
Why the Other Options Are Incorrect?
Navigate to: System Policy > Events > Event Log
Review the event records, including event names, sources, and timestamps.
Navigate to: System Policy > Events > Registry to see predefined event names.
Use Event Registry to create new events that trigger notifications or workflows.
How to View and Use Events in ServiceNow?
ServiceNow Docs: Events in ServiceNowhttps://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/events/reference/r_Events.html
ServiceNow CSA Official Training Guide (Event Management & Notifications)
References from Certified System Administrator (CSA) Documentation:This confirms that "An Event is an indication to the ServiceNow processes that something has occurred" is the correct answer.
