Itil edusum itil 4 Managing Professional Changed Itil-4-specialist-high-velocity-it Questions by Solomon q67 vce pdf

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Exam Name:	ITIL 4 Specialist: High-velocity IT Exam
Exam Code:	ITIL-4-Specialist-High-velocity-IT Dumps
Vendor:	ITIL	Certification:	ITIL 4 Managing Professional
Questions:	96 Q&A's	Shared By:	solomon

Question 8

What helps people to understand the value of an initiative, and reduces their resistance?

Options:

Measurement cascades

Continual improvement

Organizational change management

Change enablement

Discussion

Question 9

The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost. What should the service desk agent do?

Options:

Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user

Discussion

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Question 10

An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.Which is the BEST way for this organization to undertake this analysis?

Options:

>Develop models that help analysts perform tasks that are appropriate for a given context

Discussion

Question 11

Which statement about the onboarding of services is CORRECT?

Options:

35px;">The onboarding should be planned during the design of the service

Discussion

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