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ITIL Updated ITIL-4-Specialist-High-velocity-IT Exam Questions and Answers by solomon

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ITIL ITIL-4-Specialist-High-velocity-IT Exam Overview :

Exam Name: ITIL 4 Specialist: High-velocity IT Exam
Exam Code: ITIL-4-Specialist-High-velocity-IT Dumps
Vendor: ITIL Certification: ITIL 4 Managing Professional
Questions: 96 Q&A's Shared By: solomon
Question 8

Which statement about the reporting of service outcomes and performance is CORRECT?

Options:

A.

IT component scorecards should be mapped to service provider outcomes

B.

Customer satisfaction feedback should be mapped to service provider outcomes

C.

Service performance metrics should be mapped to customer outcomes

D.

Return on investment (ROI) should be mapped to customer outcomes

Discussion
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Question 9

A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.

Which step should the team complete LAST?

Options:

A.

Define requirements for configuring the product

B.

Analyze the costs of implementing the product

C.

Identify the technical compatibility of the product

D.

Evaluate user feedback on product prototypes

Discussion
Question 10

An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.

Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

Options:

A.

Monitoring service availability

B.

Analyzing patterns of business activity

C.

Implementing resource optimization tools

D.

Creating new service level agreements

Discussion
Question 11

Which is a valid description of the priorities when using agile development methods?

Options:

A.

Responding to changes over following a plan

B.

Following a fixed schedule over flexibility

C.

Prioritizing documentation over adaptability

D.

Maintaining strict guidelines over innovation

Discussion
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