Itil surepassexam free Itil-4-specialist-high-velocity-it Questions Attempt by Artie q58 vce pdf

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Exam Name:	ITIL 4 Specialist: High-velocity IT Exam
Exam Code:	ITIL-4-Specialist-High-velocity-IT Dumps
Vendor:	ITIL	Certification:	ITIL 4 Managing Professional
Questions:	96 Q&A's	Shared By:	artie

Question 12

A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.

Which is the MOST appropriate approach?

Options:

Send an email to the affected staff and ensure that as much detail as possible is included

Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff

Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum

Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained

Discussion

Question 13

Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

Options:

Progress iteratively with feedback

Keep it simple and practical

Optimize and automate

Focus on value

Discussion

Question 14

Which value chain activity communicates the current status of all four dimensions of service management?

Options:

Improve

Engage

Plan

Obtain/build

Discussion

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Question 15

Which activity describes user-centered service design?

Options:

Creating a service based entirely on technical requirements

Balancing user experience with the technical and business requirements

Prioritizing cost efficiency over user experience

Developing services without user involvement

Discussion

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