Itil surepassexam free Itil-4-specialist-high-velocity-it Questions Attempt by Artie q58 vce pdf

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Exam Name:	ITIL 4 Specialist: High-velocity IT Exam
Exam Code:	ITIL-4-Specialist-High-velocity-IT Dumps
Vendor:	ITIL	Certification:	ITIL 4 Managing Professional
Questions:	96 Q&A's	Shared By:	artie

Question 12

An organization with limited resources has a sales team that would like a new service to make it easier to manage

customer information. There is also a finance team that wants to consolidate the organization's services to

improve efficiency. One of the business units wants to introduce a new product line. Which is the BEST way for the organization to manage this situation?

Options:

Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization's objectives

Discussion

Question 13

An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the complaints?

Options:

35px;">Analyse the patterns of business activity

Discussion

Question 14

which is an example of results-based measurement and reporting

Options:

Measuring and reporting the customer satisfaction with closed incidents

Discussion

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Question 15

An organization has signed a contract to outsource its service desk function to a supplier. The

organization wants to ensure that its customers and users will receive a seamless support

service.

Which activity would MOST help the organization at this stage?

Options:

Integrating supplier activities into organization's value streams

Discussion

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