Itil dumpskey helping Hand Questions For Itil-4-specialist-high-velocity-it by Harlan q38 vce pdf

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Exam Name:	ITIL 4 Specialist: High-velocity IT Exam
Exam Code:	ITIL-4-Specialist-High-velocity-IT Dumps
Vendor:	ITIL	Certification:	ITIL 4 Managing Professional
Questions:	96 Q&A's	Shared By:	harlan

Question 20

An organization has a culture that encourages people to hide their mistakes. This reduces

opportunities to learn and improve in many different areas.

Which practice would MOST help to improve this situation and how?

Relationship management, by developing and communicating values and principles

Which is an example of planning for value co-creation?

Options:

5px;">Agreeing with a customer the service desk team's response times for each method of user contact

Discussion

Question 21

An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions.

Which approach would MOST LIKELY help the company overcome this challenge?

Options:

Review and update operational policy documents to make reference to agile practices, and initiate a training programme to highlight the benefits of these practices

Establish an operating model for teams and individuals to understand their scope of control,and the types of decisions they can make

Assess how competitors approach decision-making, and create a business case that highlights the return on investment from agile practices

Map strategic objectives to operational metrics, so that all teams understand how their work impacts the organization's compliance to regulatory requirements

Discussion

Question 22

The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application, and believe that it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system. How can a 'service mindset' improve the situation?

Options:

>By encouraging users to understand the features of the new application, and how it can contribute to achievement of the enterprise's objectives

Discussion

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Question 23

At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined ?

Options:

35px;">Onboard and Co-create