| Exam Name: | ITIL 4 Specialist: High-velocity IT Exam | ||
| Exam Code: | ITIL-4-Specialist-High-velocity-IT Dumps | ||
| Vendor: | ITIL | Certification: | ITIL 4 Managing Professional |
| Questions: | 96 Q&A's | Shared By: | harlan |
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict
How can an organization facilitate positive outcomes and experiences throughout the customer journey?
An organization is negotiating and agreeing on the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?
A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?
TESTED 13 Mar 2025
