IIBA Updated CCBA Exam Questions and Answers by leonie

Use cases and scenarios are techniques that allow the BA to model the requirements based on the user roles, functionality, and interaction with the solution. Use cases describe the goals, actions, and outcomes of the users in relation to the solution, while scenarios provide examples of how the use cases can be executed in specific situations. Use cases and scenarios help to illustrate the behavior and functionality of the solution from the user’s perspective, as well as the potential variations and exceptions.

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the use cases and scenarios techniques as part of the business analysis process12. The CCBA® resources also describe the types and formats of models that can be used to specify and model requirements, such as use case models and scenario models

 Interface analysis is a technique used by business analysts to model information characteristics across multiple information systems for a project. It involves identifying and describing the interactions and exchanges of data and information between different systems, components, or processes. Interface analysis helps to ensure that the information flows are consistent, accurate, and complete, and that the system requirements are met.

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the interface analysis technique as part of the business analysis process12. The CCBA® resources also describe the types and formats of models that can be used to perform each task in the business analysis process, such as interface models

According to the BABOK® Guide, one of the tasks of the business analyst (BA) during strategy analysis is to define the future state. This involves defining the desired outcomes, capabilities, and operating model of the organization in response to a business need. One of the techniques that can be used for this task is solution option analysis, which is the process of comparing and evaluating different approaches that will meet the solution requirements. To evaluate whether externally available solutions meet the requirements, the BA can create and distribute a Request for Information (RFI), which is a document that solicits information from potential vendors or suppliers about their products or services. An RFI can help the BA to gather information about the features, benefits, costs, and risks of different solution options. References: BABOK® Guide, Version 3, Chapter 5, Section 5.2; Business Analysis Expert Certification, CCBA® | IIBA®, Section “What Should I know to be CCBA Certified?”

 This is because performance metrics are measurable indicators that help to evaluate the effectiveness and efficiency of the business analysis work. By identifying the performance metrics before starting the project, the consulting company can set clear expectations, monitor progress, and demonstrate value to the client. Recommending a new methodology (A) is not a valid option, as it does not address the feedback about the technical jargon in the documents. Assigning a different BA to the project (B) is not a good option, as it may disrupt the rapport and trust that the assigned BA has built with the stakeholders. Discussing the feedback during the brainstorming sessions after project completion © is a good practice, but it is too late to improve the current project outcome. References: CCBA Practice Test, CCBA Mock Test