IIBA Updated CCBA Exam Questions and Answers by evelina

According to the BABOK® Guide, gap analysis is a technique that is used to compare the current state and the future state of an organization, and identify the differences or gaps between them. Gap analysis can help to determine the changes needed in the new application by identifying the existing functionality, the desired functionality, and the gaps that need to be addressed. Gap analysis can also help to estimate the complexity of the project by assessing the size and impact of the gaps, and the effort and resources required to close them. References: BABOK® Guide, Version 3, Chapter 10, Section 10.17; Business Analysis Expert Certification, CCBA® | IIBA®, Section “What Should I know to be CCBA Certified?”

 The scenario describes a task that involves preparing a business analysis information package to discuss the changes in the online customer experience. The information package is a part of the solution evaluation knowledge area, which is one of the six knowledge areas covered by the CCBA® certification. According to the CCBA® Handbook and the IIBA® website, a visual prototype is one of the tools that can assist the BA in this discussion, as it provides a realistic representation of the solution and its features, functions, and interfaces12. A visual prototype can also help to elicit feedback, validate requirements, and assess the value and usability of the solution12.

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the solution evaluation knowledge area, including the task of communicate business analysis information12. The CCBA® resources also describe the tools and techniques that can be used to perform each task in the business analysis process12.

The business analyst (BA) should have analyzed the completeness of the use case scenarios to avoid the situation of missing important pieces of information in the system. According to the BABOK Guide, completeness is “the degree to which a set of requirements contains all the information necessary to achieve the business objectives” 3. By analyzing the completeness of the use case scenarios, the BA can ensure that they cover all the possible paths, exceptions, preconditions, postconditions, and data elements of the system. Performing decision analysis, identifying assumptions, and preparing activity diagrams are useful techniques, but they do not directly address the issue of completeness. References: 3: BABOK Guide, Version 3, Section 8.2 Analyze Current State

According to the Capability in Business Analysis™ (CCBA®) guidelines, a traceability matrix is a technique that helps the business analyst to understand the relationships and dependencies among the requirements, and to track the changes and impacts of the requirements throughout the project lifecycle12. A traceability matrix can assist the BA in better understanding the related requirements when one of the IT systems will take longer than anticipated to implement, as it can show how the delay will affect the other solution requirements and the stakeholder requirement.

References: The CCBA® learning documents, which can be found on the IIBA website12, describe the various techniques that a business analyst can use to manage and maintain the requirements, including the traceability matrix. Additionally, the IIBA Bookstore offers resources that provide further insights into the objectives and best practices for business analysis, including the use of traceability matrix34.