IIBA Updated CCBA Exam Questions and Answers by hendrix

According to the Capability in Business Analysis™ (CCBA®) guidelines, one of the tasks that business analysts perform in the requirement elicitation activity is to select the appropriate elicitation techniques that suit the context and needs of the stakeholders12. A checklist that contains stakeholder details, such as who are involved, location, group dynamics, etc., is a useful tool to help the business analysts to choose the most effective and efficient elicitation techniques for the given situation34. For example, the business analysts may decide to use interviews, focus groups, observation, or prototyping, depending on the stakeholder characteristics and preferences.

References: The CCBA® learning documents, which can be found on the IIBA website12, describe the various tasks and techniques that a business analyst can use to elicit the requirements from the stakeholders, including the selection of elicitation techniques. Additionally, the IIBA Bookstore offers resources that provide further insights into the objectives and best practices for business analysis, including the use of checklists and other tools to support the elicitation process345.

The domain subject matter expert will provide the verification that the approach to the process design is feasible for the staff who perform the end of month accounting procedures. According to the BABOK Guide, a domain subject matter expert is “a stakeholder who has specialized knowledge of a business domain or area of expertise that is relevant to the change or the solution” 4. The domain subject matter expert can provide the business analyst (BA) with the necessary information, feedback, and validation regarding the current and desired state of the accounting process and the impact of the new solution on the staff. The implementation subject matter expert, the operational support, and the project sponsor are also important stakeholders, but they do not have the same level of expertise or authority as the domain subject matter expert in this case. References: 4: BABOK Guide, Version 3, Section 2.4.2 Domain Subject Matter Expert

 According to the BABOK® Guide, one of the tasks of the business analyst (BA) during requirements elicitation and collaboration is to prepare for elicitation. This involves defining the purpose, scope, and approach for elicitation activities, as well as identifying and engaging the relevant stakeholders. One of the aspects that the BA should consider when preparing for elicitation is the logistics, which are the practical arrangements and resources required to conduct elicitation activities. For interviewing, a common elicitation technique, the logistics include the participants and their roles, the location and time of the interviews, the interview questions and agenda, and the recording and documentation methods. References: BABOK® Guide, Version 3, Chapter 4, Section 4.1; Business Analysis Expert Certification, CCBA® | IIBA®, Section “What Should I know to be CCBA Certified?”

 In the context of project risks, particularly for the implementation of a new web portal, the potential inadequacy of the current infrastructure to support increased performance is a significant concern. This is because if the infrastructure is not capable of handling the enhanced demands of the new system, it could lead to performance issues, system downtime, or even failure, which would negatively impact the project’s success.

References: The CCBA® certification emphasizes the importance of identifying and evaluating opportunities for better business outcomes, which includes assessing risks that could hinder these outcomes123. The IIBA’s BABOK® Guide is a key resource for understanding the tasks and techniques associated with business analysis, including risk assessment4.