Google Updated Google-Workspace-Administrator Exam Questions and Answers by rueben

Recording a HAR file (B):

HAR (HTTP Archive) files contain a detailed log of web browser’s interaction with a site. Recording a HAR file while the user is composing a new email will provide detailed information about any network issues, errors, or delays in the communication between the user's browser and Gmail servers. This can help diagnose connectivity issues, session timeouts, or any other underlying problems that may prevent drafts from being saved.

Taking Screenshots (C):

Taking screenshots of the user’s screen while composing an email can help visually capture any error messages, unusual behavior, or interface issues that the user might be experiencing. Screenshots provide a clear view of the user’s environment, including the browser settings, extensions, and any prompts or notifications that appear during the email composition process.

Detailed Steps:

Recording a HAR File:

Instruct the user on how to open the Developer Tools in their browser (usually by pressing F12 or right-clicking on the page and selecting "Inspect").

Navigate to the Network tab within Developer Tools.

Ensure the "Preserve log" option is checked to retain the recorded log across different pages.

Start recording the HAR file before the user starts composing a new email.

After reproducing the issue, stop the recording and save the HAR file.

Have the user send the HAR file to you for analysis.

Taking Screenshots:

Guide the user on taking screenshots while they are composing a new email.

Ensure they capture key steps, including opening the compose window, typing the email, and any errors or unusual behavior that occurs.

The user can take multiple screenshots if necessary to provide a comprehensive view of the issue.

Ask the user to share these screenshots with you for further investigation.

Why the Other Options Are Less Effective:

A. Ask the user to send an email to you so you can check the headers:

This does not directly help diagnose why drafts are not being saved, as email headers mainly provide information about the routing and delivery of sent emails, not drafts.

D. Use the Email log search in the Admin panel:

Email log search is useful for tracking sent and received emails but does not provide insights into drafts or unsaved work.

E. Check the Users > App Users Activity report:

This report shows user activity but may not give specific details about the draft-saving process or connectivity issues faced during email composition.

References

Google Workspace Admin Help: Analyze connectivity issues using HAR files

Google Chrome DevTools: Network Analysis

Google Workspace Admin Help: User reports in the Admin console

Access the Admin Console: Log into your Google Workspace Admin Console.

Navigate to Security Settings: Go to the Security section in the Admin Console.

Password Recovery: Enable the option for non-admin password recovery. This feature allows users to reset their own passwords using their recovery email address or phone number without needing to contact the helpdesk.

Configure Recovery Options: Ensure users have their recovery options set up (recovery email and phone number) so they can use this feature effectively.

Inform Users: Notify users about this new self-service password recovery option and provide instructions on how to use it.

References

Google Support: Set up self-service password recovery

Organizational Units (OUs):

Create separate OUs for each company under the root OU.

This allows for customized settings and policies per company.

Visibility Settings:

Customize the directory visibility settings to ensure each company's users are only visible within their own directory.

Navigate to Directory Settings in the Admin console.

Set up visibility rules to apply to the specific OUs:

Go to Directory > Directory settings.

Click Visibility settings.

Select the OU for each company and customize the visibility settings accordingly.

References

Google Workspace Admin Help: Manage Directory Visibility

Google Workspace Admin Help: Set Up an Organizational Unit

Access Google Vault: Go to Google Vault from the Google Admin console.

Create a Matter: Click on "Matters" and create a new matter to hold the case details and any relevant information.

Add a Hold: Within the matter, create a hold specifically on the employee's email account. This ensures that all emails sent and received by the employee are preserved.

Configure the Hold: Specify the criteria for the hold, such as the employee's email address, and set the scope to include all messages.

Save the Hold: Once configured, save the hold. This will preserve all relevant messages for the investigation.

References:

Google Vault Help: Create and manage matters

Google Vault Help: Place data on hold