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Exin Updated ITILFND Exam Questions and Answers by ozzie

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Exin ITILFND Exam Overview :

Exam Name: ITIL - Foundation (v4)
Exam Code: ITILFND Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: ozzie
Question 40

Which two statements about the guiding principles are CORRECT?

1.The guiding principles support continual improvement

2.Each guiding principle applies to a selection of the available stakeholder groups

3.Organizations should decide which one of the guiding principles is relevant to them

4.Organizations should consider how the guiding principles interact with each other

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Discussion
Question 41

Which statement about value creating activities is CORRECT?

Options:

A.

Each value stream should be designed with a specific combination of service value chain activities

B.

Service value chain activities have pre-determined dependencies on ITIL practices

C.

A value stream is an operating model for creating value through products and services

D.

Organizations should ensure that each value stream is applicable to many scenarios

Discussion
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Question 42

Which is the addition, modification or removal of anything that could have an effect on services?

Options:

A.

A change

B.

An event

C.

An incident

D.

A problem

Discussion
Question 43

Which Practice includes management of workarounds and known errors?

Options:

A.

Monitoring and event management

B.

Service configuration management

C.

Problem management

D.

Incident management

Discussion
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