Exin 2cram all Itilfnd Test Inside Exin Questions by Rosabella q101 vce pdf

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Exam Name:	ITIL - Foundation (v4)
Exam Code:	ITILFND Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	rosabella

Question 36

What are the three phases of 'problem management'?

Options:

Problem identification, problem control, error control

Problem analysis, error identification, incident resolution

Problem logging, problem classification, problem resolution

Incident management, problem management, change control

Discussion

Question 37

What should be done for every problem?

Options:

It should have a workaround to reduce the impact

It should be prioritized based on its potential impact and probability

It should be resolved so that it can be closed

It should be diagnosed to identify possible solutions

Discussion

Question 38

Which statement about emergency changes is CORRECT?

Options:

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes should be authorized and implemented as service requests

Emergency changes must be fully documented before authorization and implementation

Discussion

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Question 39

Which of the following is the MOST important 'or effective incident management?

Options:

Collaboration tools and techniques