Exin pass4future exin-itil Itilfnd New Questions by Karson q50 vce pdf

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Exam Name:	ITIL - Foundation (v4)
Exam Code:	ITILFND Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	503 Q&A's	Shared By:	karson

Question 24

Which describes outcomes?

Options:

Tangible or intangible deliverables

Results desired by a stakeholder

Configuration of an organization's resources

Functionality offered by a product or service

Discussion

Question 25

Which statement about outcomes is CORRECT?

Options:

Outcomes help service consumers achieve outputs

Outcomes are one or more services that fulfil the needs of a service consumer

Service providers help service consumers achieve outcomes

Helping service consumers achieve outcomes reduces service provider costs

Discussion

Question 26

Which guiding principle helps to ensure that better information is available for decision making?

Options:

Keep it simple and practical

Collaborate and promote visibility

Optimize and automate

Think and work holistically

Discussion

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Question 27

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service

requests?

Options:

Change control

IT asset management

Service desk

Service request management