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Exin Updated ITILFND Exam Questions and Answers by karson

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Exin ITILFND Exam Overview :

Exam Name: ITIL - Foundation (v4)
Exam Code: ITILFND Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: karson
Question 24

Which describes outcomes?

Options:

A.

Tangible or intangible deliverables

B.

Results desired by a stakeholder

C.

Configuration of an organization's resources

D.

Functionality offered by a product or service

Discussion
Question 25

Which statement about outcomes is CORRECT?

Options:

A.

Outcomes help service consumers achieve outputs

B.

Outcomes are one or more services that fulfil the needs of a service consumer

C.

Service providers help service consumers achieve outcomes

D.

Helping service consumers achieve outcomes reduces service provider costs

Discussion
Ari
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Question 26

Which guiding principle helps to ensure that better information is available for decision making?

Options:

A.

Keep it simple and practical

B.

Collaborate and promote visibility

C.

Optimize and automate

D.

Think and work holistically

Discussion
Question 27

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service

requests?

Options:

A.

Change control

B.

IT asset management

C.

Service desk

D.

Service request management

Discussion
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