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Exin Updated ITILFND Exam Questions and Answers by alys

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Exin ITILFND Exam Overview :

Exam Name: ITIL - Foundation (v4)
Exam Code: ITILFND Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 503 Q&A's Shared By: alys
Question 12

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

Options:

A.

Service level management

B.

Service desk

C.

Continual improvement

D.

Change enablement

Discussion
Question 13

What includes governance as a component?

Options:

A.

Practices

B.

The service value chain

C.

The service value system

D.

The guiding principles

Discussion
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Question 14

What is used to link activities within the service value chain?

Options:

A.

Service level agreements

B.

Inputs, outputs and triggers

C.

Opportunity, demand and value

D.

Service desk

Discussion
Question 15

Identify the missing word(s) in the following sentence.

The service desk should be the entry point and single point of contact for the [?] with all of its users.

Options:

A.

Service consumer

B.

Service provider

C.

Customer

D.

Supplier

Discussion
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