Special Summer Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: get65

Salesforce Updated Service-Cloud-Consultant Exam Questions and Answers by caden

Page: 11 / 13

Salesforce Service-Cloud-Consultant Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (WI25)
Exam Code: Service-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Certified Service Cloud Consultant
Questions: 177 Q&A's Shared By: caden
Question 44

Universal Containers wants to add functionality to its Service Cloud implementation so

customers are able to add digital files to case records.

Which functionality should a consultant recommend to meet these requirements?

Options:

A.

Email-to-Case

B.

Web-to-Case

C.

Slack Connect

Discussion
Question 45

A recent review of customer satisfaction surveys revealed that the support center does a poor job of upselling new products to

customers. Customers report dissatisfaction when calling for service issues and receiving a sales pitch instead. However, customers that

have been upsold new products are two times more likely to remain a customer.

What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?

Options:

A.

Einstein Next Best Action

B.

Service Analytics Predictions

C.

Visual Remote Assistant

Discussion
Question 46

Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs) to ensure that its customer support

center is profitable.

Which metric should a consultant use to help executive management understand support center costs?

Options:

A.

All Cases by Customer

B.

All Open Cases by Priority

C.

Case Resolution Time

Discussion
Lennox
Something Special that they provide a comprehensive overview of the exam content. They cover all the important topics and concepts, so you can be confident that you are well-prepared for the test.
Aiza Oct 25, 2024
That makes sense. What makes Cramkey Dumps different from other study materials?
Peyton
Hey guys. Guess what? I passed my exam. Thanks a lot Cramkey, your provided information was relevant and reliable.
Coby Sep 6, 2024
Thanks for sharing your experience. I think I'll give Cramkey a try for my next exam.
Erik
Hey, I have passed my exam using Cramkey Dumps?
Freyja Oct 17, 2024
Really, what are they? All come in your pool? Please give me more details, I am going to have access their subscription. Please brother, give me more details.
Zayaan
Successfully aced the exam… Thanks a lot for providing amazing Exam Dumps.
Harmony Sep 10, 2024
That's fantastic! I'm glad to hear that their dumps helped you. I also used them and found it accurate.
Question 47

Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue.

What is the recommended feature to meet the requirements?

Options:

A.

Incident Management

B.

Workforce Engagement

C.

Field Service Management

Discussion
Page: 11 / 13

Service-Cloud-Consultant
PDF

$36.75  $104.99

Service-Cloud-Consultant Testing Engine

$43.75  $124.99

Service-Cloud-Consultant PDF + Testing Engine

$57.75  $164.99