Salesforce passcert service-cloud-consultant Vce Exam Download by Arianna q60 vce pdf

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Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	arianna

Question 40

Universal Containers has tested Skills-Based Routing in a sandbox and is ready to deploy to production.

Which solution should a consultant use to deploy the Service Resources, Skills, and Routing?

Options:

Data Import Wizard

Data Loader

Mass Transfer Records

Discussion

Question 41

Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels. UC's goal is to enhance real-time communication and support.

Which interaction channel should the consultant suggest to UC?

Options:

Einstein Bots

Messaging In-app and Web (MIAW)

Experience Cloud sites

Discussion

Question 42

A contact center manager wants to measure improvements to capacity planning operations after the implementation of a new workforce management system.

Which metric should a consultant use to assess the success of the new workforce management system?

Options:

Number of closed cases

Agent utilization

Deflection rate

Discussion

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Question 43

A company is planning for the migration of an existing external knowledge base into

Salesforce Knowledge.

Which set of factors should be considered when selecting the articles to migrate?

Options:

Original creation date and total number of article views in the last year