Salesforce exams lab exactprep Service-cloud-consultant Questions by Rhea q45 vce pdf

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Exam Name:	Salesforce Certified Service cloud consultant (SU24)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	174 Q&A's	Shared By:	rhea

Question 24

Cloud Kicks recently deployed an Omni-Channel implementation. A set of service agents that handle security-related issues have complained that case records are being routed to them incorrectly.

What should a consultant do first to validate that the Omni-Channel implementation is routing correctly?

Options:

Open the relevant record being routed.

Debug Omni-Channel routing from Setup.

Open the Omni-Channel Supervisor tab.

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Question 25

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels.

Management would like to provide a method for service agents to handle duplicates and delete one of the cases.

Which action should a consultant recommend?

Options:

Enable Case Merge.

Set up duplicate rules on Case.

Create an autolaunched Flow,