Exam Name: | Salesforce Certified Service cloud consultant (SU24) | ||
Exam Code: | Service-Cloud-Consultant Dumps | ||
Vendor: | Salesforce | Certification: | Certified Service Cloud Consultant |
Questions: | 174 Q&A's | Shared By: | haaniya |
Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive
language. CK wants a way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?
A consultant is working on a Service Cloud implementation with a fixed budget and
timeline. Additional requirements were discovered early on that will result in the project exceeding
timeline and budget constraints.
What is the first step the consultant should take to address the issue?