Salesforce Updated Salesforce-AI-Specialist Exam Questions and Answers by mahnoor

To addresssecurity complianceconcerns and provide visibility into theprompt text sent to the LLM, how it ismasked, and themasked response, the AI Specialist should recommend enabling theaudit trail in the Einstein Trust Layer. This feature captures and logs the prompts sent to the large language model (LLM) along with the masking of sensitive information and the AI's response. This audit trail ensures full transparency and compliance with security requirements.

Option A (Einstein Shield Event logs)is focused on system events rather than specific AI prompt data.

Option B (debug logs)would not provide the necessary insight into AI prompt masking or responses.

For further details, refer toSalesforce's Einstein Trust Layer documentationabout auditing and security measures.

When creating acustom actionin Einstein Copilot, one of the available options is to useFlows. Flows are a powerful automation tool in Salesforce, allowing the AI Specialist to define custom logic and actions within the Copilot system. This makes it easy to extend Copilot's functionality without needing custom code.

WhileApex triggersandSOQLare important Salesforce tools,Flowsare the recommended method for creating custom actions within Einstein Copilot because they are declarative and highly adaptable.

For further guidance, refer toSalesforce Flow documentationandEinstein Copilot customization resources.

To gather the necessary data for populating theLatest Opportunities Summarycustom field on theAccountobject with information from the three most recently opened opportunities, the AI Specialist shouldcreate a flow. Aflowcan be configured to query and retrieve the required opportunity records based on criteria such as their open date. Once the flow has gathered the necessary data, it can be used in aprompt templateor other automation processes to populate the custom field on the Account record.

Option Ais correct because creating a flow allows for dynamic data retrieval and control over the logic for selecting the most recent opportunities.

Option BandOption Cdo not provide sufficient control or data retrieval capabilities needed for this scenario.

References:

Salesforce Flow Documentation:https://help.salesforce.com/s/articleView?id=sf.flow.htm

To meetUniversal Containers'goal of improving efficiency and reducing agent handling time with AI-generated responses, the best approach is to enableService Replies,Service AI Grounding, andGrounding with Knowledge.

Service Repliesgenerates responses automatically.

Service AI Groundingensures that the AI is using relevant case data.

Grounding with Knowledgeensures that responses are backed by Salesforce Knowledge articles, allowing agents to identify whether a response is coming from theLLMorSalesforce Knowledge.

Option Cdoes not includeService Replies, which is necessary for generating AI responses.

Option Alacks theGrounding with Knowledge, which is essential for identifying response sources.

For more details, refer toSalesforce Service AI documentationon grounding and service replies.