Salesforce passleader pdf Salesforce-contact-center Study Guide by Frazer q144 vce pdf

Page: 6 / 15

Exam Name:	Salesforce Contact Center Accredited Professional Exam
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional Certification
Questions:	205 Q&A's	Shared By:	frazer

Question 24

The customer wants to personalize customer interactions based on past interactions and preferences. Which data model element facilitates this?

Options:

Custom fields capturing customer preferences and purchase history.

Case history tracking with details of previous interactions and resolutions.

Segmentation rules defining customer groups based on specific criteria and behavior.

All of the above, used in combination for comprehensive customer context and personalized experiences.

Discussion

Question 25

You need to validate bot security and data privacy compliance. Which tool helps with this?

Options:

Salesforce Security Review tool providing insights into potential security vulnerabilities within your bot configuration.

Data Loss Prevention (DLP) policies defining rules for sensitive data handling and preventing unauthorized access.

User Role Hierarchy and Field Level Security ensuring appropriate access restrictions based on user profiles.

All of the above, working together to secure bot interactions and ensure data privacy compliance.

Discussion

Norah

Cramkey is highly recommended.

Zayan Oct 17, 2024

Definitely. If you're looking for a reliable and effective study resource, look no further than Cramkey Dumps. They're simply wonderful!

Ace

No problem! I highly recommend Cramkey Dumps to anyone looking to pass their certification exams. They will help you feel confident and prepared on exam day. Good luck!

Harris Oct 31, 2024

That sounds amazing. I'll definitely check them out. Thanks for the recommendation!

Anya

I must say they're considered the best dumps available and the questions are very similar to what you'll see in the actual exam. Recommended!!!

Cassius Nov 2, 2024

Yes, they offer a 100% success guarantee. And many students who have used them have reported passing their exams with flying colors.

Faye

Yayyyy. I passed my exam. I think all students give these dumps a try.

Emmeline Sep 12, 2024

Definitely! I have no doubt new students will find them to be just as helpful as I did.

Mariam

Do anyone think Cramkey questions can help improve exam scores?

Katie Nov 2, 2024

Absolutely! Many people have reported improved scores after using Cramkey Dumps, and there are also success stories of people passing exams on the first try. I already passed this exam. I confirmed above questions were in exam.

Question 26

The company desires to enhance first-contact resolution rate. Which KPI should be closely monitored?

Options:

Number of Escalated Cases

Agent Average AHT

First Contact Resolution (FCR) Rate

Customer Effort Score (CES)