Salesforce braindumps accredited Professional Certification Salesforce-contact-center Exam Dumps by Roscoe q205 vce pdf

Page: 14 / 15

Exam Name:	Salesforce Contact Center Accredited Professional Exam
Exam Code:	Salesforce-Contact-Center Dumps
Vendor:	Salesforce	Certification:	Accredited Professional Certification
Questions:	205 Q&A's	Shared By:	roscoe

Question 56

Your bot design includes integration with external systems for data retrieval. Which security protocol safeguards data exchange?

Options:

Secure Sockets Layer (SSL) encryption protecting data transmission between the bot and external systems.

API authentication mechanisms ensuring authorized access and verification for data exchange.

Field-Level Encryption selectively encrypting sensitive data fields within the bot‘s data storage.

All of the above, forming a multi-layered security approach for data exchange with external systems.

Discussion

Question 57

Validating case management functionality involves assessing data capture accuracy. Which tool assists with this?

Options:

Case History related list displaying all updates and changes made to a specific case record.

Reporting tools showing trends and patterns in case data entry and field values.

Data Quality Rules automatically highlighting inconsistencies and missing information in case fields.

All of the above, providing various options for analyzing data capture accuracy and identifying potential issues.

Discussion

Question 58

You‘re migrating historical call recordings to Salesforce. Which storage option provides secure and scalable access?

Options:

File attachments within Salesforce case records.

External cloud storage with Salesforce integration.

Salesforce Content Management System (CMS) for document and asset management.

Salesforce Platform Events or Queues for real-time data streaming and storage.

Discussion

Question 59

Your customer wants to offer 24/7 omnichannel support with personalized interactions. Which Salesforce feature best addresses this?

Options:

Omni-Channel Routing

Case Management

Service Cloud Einstein

Customer Community

Discussion

Marley

Hey, I heard the good news. I passed the certification exam!

Jaxson Oct 5, 2024

Yes, I passed too! And I have to say, I couldn't have done it without Cramkey Dumps.

Osian

Dumps are fantastic! I recently passed my certification exam using these dumps and I must say, they are 100% valid.

Azaan Aug 8, 2024

They are incredibly accurate and valid. I felt confident going into my exam because the dumps covered all the important topics and the questions were very similar to what I saw on the actual exam. The team of experts behind Cramkey Dumps make sure the information is relevant and up-to-date.

Miley

Hey, I tried Cramkey Dumps for my IT certification exam. They are really awesome and helped me pass my exam with wonderful score.

Megan Aug 30, 2024

That’s great!!! I’ll definitely give it a try. Thanks!!!

Pippa

I was so happy to see that almost all the questions on the exam were exactly what I found in their Dumps.

Anastasia Sep 21, 2024

You are right…It was amazing! The Cramkey Dumps were so comprehensive and well-organized, it made studying for the exam a breeze.

Page: 14 / 15

Title

Questions

Posted