| Exam Name: | Salesforce Contact Center Accredited Professional Exam | ||
| Exam Code: | Salesforce-Contact-Center Dumps | ||
| Vendor: | Salesforce | Certification: | Accredited Professional Certification |
| Questions: | 205 Q&A's | Shared By: | bella-rose |
The customer wants to offer self-service options for simple issues. Which functionality empowers this?
Validating messaging channel functionality involves testing message delivery and content accuracy. Which tool helps with this?
You need to test email responsiveness on different devices. Which platform facilitates multi-device testing?
The consultant should suggest UMS configure its Experience Cloud site to
support the desired chat routing using the following approach:
Pass in the User ID field as a hidden pre-chat field and check the value of
that field in an Omni-Channel flow to determine the routing destination.
The customer service manager at Universal Containers wants to implement
a process to ensure cases that are not resolved in time get brought to the
attention of more experienced service agents. A consultant has proposed
to implement case escalation rules for this. Which best practice should the
consultant observe when configuring case escalation rules?
TESTED 21 Nov 2024
