Salesforce Updated Health-Cloud-Accredited-Professional Exam Questions and Answers by rayna

The HCProvider360 FlexCard is the most suitable feature to implement when Bloomington Caregivers wants to display highlighted information about providers, such as their contact details and specialties, in one centralized location.

Comprehensive View:

The HCProvider360 FlexCard is designed to aggregate and display critical provider information, including:

Contact details (phone, email, etc.).

Provider specialty.

Facility-specific information.

Flexibility:

As a part of OmniStudio FlexCards, this feature can be customized to pull data from multiple objects and display it in a clean, user-friendly interface.

Efficiency for Users:

End users can quickly view provider information without navigating through multiple pages or objects, enhancing productivity and reducing complexity.

Navigate to OmniStudio and create or customize the HCProvider360 FlexCard.

Configure data sources to fetch provider details and facility relationships.

Add the FlexCard to the appropriate Lightning page using Experience Builder or App Builder.

Provider Network Management (Option A): Focused on managing the network of providers rather than presenting detailed information in a centralized view.

Provider Relationship Card (Option B): Shows relationships but lacks the customization and detail aggregation capabilities of the HCProvider360 FlexCard.

Facility Relationship Center (Option D): More suited for visualizing facility-related relationships rather than highlighting provider information.

Why HCProvider360 FlexCard?Implementation Steps:Other Options Reviewed:References:

OmniStudio FlexCards Overview

HCProvider360 FlexCard Documentation

For implementing a Contact Center leveraging Health Cloud, identifying pain points and defining project requirements involves collaborating with:

Contact Center Agent (Persona):

Frontline staff who interact directly with patients.

Provide insights into the day-to-day challenges in appointment scheduling, billing inquiries, and plan updates.

Salesforce Administrator (Stakeholder):

Responsible for configuring Health Cloud and implementing workflows to address identified pain points.

Integration Architect (Stakeholder):

Ensures smooth integration between Health Cloud and external systems like billing platforms or insurance providers.

Why Other Options Are Incorrect:

A: Care coordinators are not directly involved in patient-initiated contact center interactions. Tableau developers focus on reporting, not operational processes.

C: MuleSoft developers are not primary stakeholders for contact center operations.

D: General physicians and Marketing Cloud administrators do not contribute directly to Contact Center workflows.

References:

Health Cloud Contact Center Overview

Integration Architecture Guide

Before installing Health Cloud in a production org, it's essential to complete specific prerequisite tasks to ensure a smooth installation and optimal functionality.

1. Enable Contacts to Multiple Accounts (Answer A):

Purpose: This feature, also known as Shared Contacts, allows a single contact to be associated with multiple accounts. In Health Cloud, this capability is crucial for modeling relationships where a patient (contact) may be linked to multiple healthcare providers or organizations (accounts).

Implementation Steps:

Navigate to Setup in Salesforce.

Enter Account Settings in the Quick Find box and select it.

Check the option Allow users to relate a contact to multiple accounts.

Save the settings.

To display a patient's health conditions and clinical encounters as a sequence of events on the patient's Person Account page using the Enhanced Timeline functionality in Salesforce Health Cloud, it's essential to configure the timeline appropriately. This involves creating a Timeline View Configuration record that defines which events and related objects are displayed.

Understanding Enhanced Timeline:

Purpose: The Enhanced Timeline provides a chronological view of a patient's healthcare events, enabling healthcare providers to visualize and track patient interactions over time.

Features:

Event Visualization: Displays events such as clinical encounters, health conditions, tasks, and more.

Customization: Allows administrators to define which objects and fields are represented on the timeline.

Interactivity: Users can click on events to view detailed information.

Implementation Steps:

Create a Timeline View Configuration Record (Answer C):

Purpose: Defines the base object (e.g., Person Account) and related objects (e.g., Clinical Encounters, Health Conditions) to be displayed on the timeline.

Steps:

Navigate to Timeline Configurations: In Salesforce Setup, enter "Timeline" in the Quick Find box and select Timeline View Configurations.

Create New Configuration: Click New to create a new Timeline View Configuration record.

Define Base Object: Set the base object to Person Account.

Add Related Objects: Specify related objects such as Clinical Encounters and Health Conditions that should appear on the timeline.

Configure Display Settings: Define fields for event titles, subtitles, dates, and any filters or conditions as needed.

Save Configuration: Save the Timeline View Configuration record.

Add Enhanced Timeline to the Person Account Page:

Purpose: Ensures that the timeline is visible on the patient's Person Account page.

Steps:

Open Lightning App Builder: Navigate to a Person Account record and click Edit Page.

Add Timeline Component: