Exam Name: | PECB Certified ISO/IEC 27001 2022 Lead Auditor exam | ||
Exam Code: | ISO-IEC-27001-Lead-Auditor Dumps | ||
Vendor: | PECB | Certification: | ISO 27001 |
Questions: | 289 Q&A's | Shared By: | shanaya |
Scenario 1: Fintive is a distinguished security provider for online payments and protection solutions. Founded in 1999 by Thomas Fin in San Jose, California, Fintive
offers services to companies that operate online and want to improve their information security, prevent fraud, and protect user information such as PII. Fintive centers
its decision-making and operating process based on previous cases. They gather customer data, classify them depending on the case, and analyze them. The company
needed a large number of employees to be able to conduct such complex analyses. After some years, however, the technology that assists in conducting such analyses
advanced as well. Now, Fintive is planning on using a modern tool, a chatbot, to achieve pattern analyses toward preventing fraud in real-time. This tool would also be
used to assist in improving customer service.
This initial idea was communicated to the software development team, who supported it and were assigned to work on this project. They began integrating the chatbot
on their existing system. In addition, the team set an objective regarding the chatbot which was to answer 85% of all chat queries.
After the successful integration of the chatbot, the company immediately released it to their customers for use. The chatbot, however, appeared to have some issues.
Due to insufficient testing and lack of samples provided to the chatbot during the training phase, in which it was supposed "to learn" the queries pattern, the chatbot
failed to address user queries and provide the right answers. Furthermore, the chatbot sent random files to users when it received invalid inputs such as odd patterns
of dots and special characters. Therefore, the chatbot was unable to properly answer customer queries and the traditional customer support was overwhelmed with
chat queries and thus was unable to help customers with their requests.
Consequently, Fintive established a software development policy. This policy specified that whether the software is developed in-house or outsourced, it will undergo a
black box testing prior to its implementation on operational systems.
Based on this scenario, answer the following question:
Based on scenario 1, the chatbot was unable to properly answer customer queries. Which principle of information security has been affected in this
case?
You are an experienced audit team leader conducting a third-party surveillance audit of an organisation that designs websites for its clients. You are currently reviewing the organisation's Statement of Applicability.
Based on the requirements of ISO/IEC 27001, which two of the following observations about the Statement of Applicability are false?
You are performing an ISMS initial certification audit at a residential nursing home that provides healthcare services. The next step in your audit plan is to conduct the closing meeting. During the final audit team meeting, as an audit team leader, you agree to report 2 minor nonconformities and 1 opportunity for improvement as below:
Select one option of the recommendation to the audit programme manager you are going to advise to the auditee at the closing meeting.
A data processing tool crashed when a user added more data in the buffer than its storage capacity allows. The incident was caused by the tool's inability to bound check arrays. What kind of vulnerability is this?