PECB Updated ISO-IEC-27001-Lead-Auditor Exam Questions and Answers by izabella

You are performing an ISMS audit at a residential nursing home railed ABC that provides healthcare services. The next step in your audit plan is to verify the effectiveness of the continual improvement process. During the audit, you learned most of the residents' family members (90%) receive WeCare medical device promotional advertisements through email and SMS once a week via ABC's healthcare mobile app. All of them do not agree on the use of the collected personal data (or marketing or any other purposes than nursing and medical care on the signed service agreement with ABC. They have very strong reason to believe that ABC is leaking residents' and family members' personal information to a non-relevant third party and they have filed complaints.

The Service Manager says that all these complaints have been treated as nonconformities, and the corrective actions have been planned and implemented according to the Nonconformity and Corrective management procedure. The corrective action involved stopping working with WeCare the medical device manufacturer immediately and asking them to delete all personal data received as well as sending an apology email to all residents and their family members.

You are preparing the audit findings. Select one option of the correct finding.

Scenario 5: Data Grid Inc. is a well-known company that delivers security services across the entire information technology infrastructure. It provides cybersecurity software, including endpoint security, firewalls, and antivirus software. For two decades, Data Grid Inc. has helped various companies secure their networks through advanced products and services. Having achieved reputation in the information and network security field, Data Grid Inc. decided to obtain the ISO/IEC 27001 certification to better secure its internal and customer assets and gain competitive advantage.

Data Grid Inc. appointed the audit team, who agreed on the terms of the audit mandate. In addition, Data Grid Inc. defined the audit scope, specified the audit criteria, and proposed to close the audit within five days. The audit team rejected Data Grid Inc.'s proposal to conduct the audit within five days, since the company has a large number of employees and complex processes. Data Grid Inc. insisted that they have planned to complete the audit within five days, so both parties agreed upon conducting the audit within the defined duration. The audit team followed a risk-based auditing approach.

To gain an overview of the main business processes and controls, the audit team accessed process descriptions and organizational charts. They were unable to perform a deeper analysis of the IT risks and controls because their access to the IT infrastructure and applications was restricted. However, the audit team stated that the risk that a significant defect could occur to Data Grid Inc.'s ISMS was low since most of the company's processes were automated. They therefore evaluated that the ISMS, as a whole, conforms to the standard requirements by asking the representatives of Data Grid Inc. the following questions:

•How are responsibilities for IT and IT controls defined and assigned?

•How does Data Grid Inc. assess whether the controls have achieved the desired results?

•What controls does Data Grid Inc. have in place to protect the operating environment and data from malicious software?

•Are firewall-related controls implemented?

Data Grid Inc.'s representatives provided sufficient and appropriate evidence to address all these questions.

The audit team leader drafted the audit conclusions and reported them to Data Grid Inc.'s top management. Though Data Grid Inc. was recommended for certification by the auditors, misunderstandings were raised between Data Grid Inc. and the certification body in regards to audit objectives. Data Grid Inc. stated that even though the audit objectives included the identification of areas for potential improvement, the audit team did not provide such information.

Based on this scenario, answer the following question:

Which type of audit risk was defined as “low* by the audit team? Refer to scenario 5.

Scenario 3: Rebuildy is a construction company located in Bangkok.. Thailand, that specializes in designing, building, and maintaining residential buildings. To ensure the security of sensitive project data and client information, Rebuildy decided to implement an ISMS based on ISO/IEC 27001. This included a comprehensive understanding of information security risks, a defined continual improvement approach, and robust business solutions.

The ISMS implementation outcomes are presented below

•Information security is achieved by applying a set of security controls and establishing policies, processes, and procedures.

•Security controls are implemented based on risk assessment and aim to eliminate or reduce risks to an acceptable level.

•All processes ensure the continual improvement of the ISMS based on the plan-do-check-act (PDCA) model.

•The information security policy is part of a security manual drafted based on best security practices Therefore, it is not a stand-alone document.

•Information security roles and responsibilities have been clearly stated in every employees job description

•Management reviews of the ISMS are conducted at planned intervals.

Rebuildy applied for certification after two midterm management reviews and one annual internal audit Before the certification audit one of Rebuildy’s former employees approached one of the audit team members to tell them that Rebuildy has several security problems that the company is trying to conceal. The former employee presented the documented evidence to the audit team member Electra, a key client of Rebuildy, also submitted evidence on the same issues, and the auditor determined to retain this evidence instead of the former employee's. The audit team member remained in contact with Electra until the audit was completed, discussing the nonconformities found during the audit. Electra provided additional evidence to support these findings.

At the beginning of the audit, the audit team interviewed the company’s top management They discussed, among other things, the top management's commitment to the ISMS implementation. The evidence obtained from these discussions was documented in written confirmation, which was used to determine Rebuildy’s conformity to several clauses of ISO/IEC 27001

The documented evidence obtained from Electra was attached to the audit report, along with the nonconformities report. Among others, the following nonconformities were detected:

•An instance of improper user access control settings was detected within the company's financial reporting system.

•A stand-alone information security policy has not been established. Instead, the company uses a security manual drafted based on best security practices.

After receiving these documents from the audit team, the team leader met Rebuildy’s top management to present the audit findings. The audit team reported the findings related to the financial reporting system and the lack of a stand-alone information security policy. The top management expressed dissatisfaction with the findings and suggested that the audit team leader's conduct was unprofessional, implying they might request a replacement. Under pressure, the audit team leader decided to cooperate with top management to downplay the significance of the detected nonconformities. Consequently, the audit team leader adjusted the report to present a more favorable view, thus misrepresenting the true extent of Rebuildy's compliance issues.

Based on the scenario above, answer the following question:

Question:

Based on Scenario 3, the audit team used information obtained from interviews with top management to determine Rebuildy’s conformity to several ISO/IEC 27001 clauses. Is this acceptable?

Scenario 3

NightCore, a multinational technology enterprise headquartered in the United States, specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence (AI). After having an information security management system (ISMS) implemented for over a year, NightCore contracted a certification body to perform an audit for ISO/IEC 27001 certification.

The certification body formed a team of five auditors, with Jack as a team leader. Jack is renowned for his extensive auditing experience in risk management, information security controls, and incident management. His skill set aligns well with the requirements of auditing principles and processes, enabling him to effectively comprehend the audit scope and apply relevant criteria effectively. Jack also demonstrates a solid understanding of NightCore’s organizational structure, purpose, and management practices and the statutory and regulatory requirements applicable to its activities.

The audit carried out by the audit team followed a rational method to reach reliable and reproducible conclusions systematically. The audit team recognized that only information capable of being verified to some extent should be considered valid evidence. In some rare instances during the audit where the verification of certain information posed challenges and where its degree of verifiability was low, the auditors exercised their professional judgment to assess the reliability and determine the level of reliance that could be placed on such evidence.

During the audit, the auditors documented their observations and inspection notes regarding the operational planning and control of NightCore’s ISMS operations. They also recorded observations of NightCore’s inventory of information and associated assets. Additionally, the auditors reviewed the configuration of firewalls implemented to secure connections to network services.

As the audit approached its final stages, NightCore’s commitment to upholding the highest levels of information security became evident. With ISO/IEC 27001 certification within reach, NightCore is well-positioned to achieve ISO/IEC 27001 certification, enhancing its reputation in the technology sector.

Question

During the audit at NightCore, the auditors focused on key areas of ISMS operations, including operational planning, asset inventory, and firewall configurations. What type of evidence did the auditors collect during the audit conducted at NightCore?