| Exam Name: | Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) | ||
| Exam Code: | MB-910 Dumps | ||
| Vendor: | Microsoft | Certification: | Microsoft Dynamics 365 Fundamentals |
| Questions: | 153 Q&A's | Shared By: | osian |
A company uses Dynamics 365 Field Service. The company sends employees to customer sites for
repairs. Work orders are created for repairs. No customizations have been made.
A work order status must be automatically changed to the correct stage when resources are booked.
Which three bookable resource statuses should you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?
A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.
Cases need to be assigned to employees based on predetermined criteria.
You need to determine which routing rules to configure.
Which routing rules should you configure?
To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.
Which standard record type is used to create the forecast?
TESTED 08 Sep 2024
