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ISO/IEC 20000 Foundation Exam

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ISO/IEC 20000 Foundation Exam Questions and Answers

Questions 1

To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

Options:

A.  

The interfaces between the business processes

B.  

The technology to support the service management system

C.  

The service continuity procedures

D.  

The procedure for dealing with emergency releases