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SAP Certified Application Associate SAP Certified Application Associate - SAP Service Cloud Version 2

SAP Certified Application Associate - SAP Service Cloud Version 2

Last Update Feb 18, 2025
Total Questions : 80

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Questions 2

You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be

completed for each different country? Note: There are 2 correct answers to this question.

Options:

A.  

Enable country/region

B.  

Maintain exchange rate

C.  

Maintain organizational units

D.  

Select country theme

Discussion 0
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Questions 3

Which capability ensures service agents send e-mail responses with the correct corporate branding?

Options:

A.  

Workflow rules

B.  

Autoflow

C.  

Determination rules

D.  

E-mail templates

Discussion 0
Questions 4

What functionality can be enabled to assist agents with case resolution?

Options:

A.  

Create and assign surveys to the case.

B.  

Integrate a knowledge base.

C.  

Configure templates for responses.

D.  

Integrate Microsoft Teams.

Discussion 0
Questions 5

Which of the following blocks are available in the validation editor? Note: There are 2 correct

answers to this question.

Options:

A.  

Workflow

B.  

Message

C.  

Action

D.  

Condition

Discussion 0

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