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SAP Updated C_C4H56I_34 Exam Questions and Answers by aminah

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SAP C_C4H56I_34 Exam Overview :

Exam Name: SAP Certified Application Associate - SAP Service Cloud Version 2
Exam Code: C_C4H56I_34 Dumps
Vendor: SAP Certification: SAP Certified Application Associate
Questions: 80 Q&A's Shared By: aminah
Question 12

Which field can be used to determine Service Level Agreements?

Options:

A.

Account role

B.

Custom field

C.

Reading value of a registered product

D.

Event in case

Discussion
Question 13

Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There

are 2 correct answers to this question.

Options:

A.

The administrator must create an initial user in order to log in to the tenant for the first

time.

B.

Any test tenant needs to be purchased separately.

C.

The customer will need to provision new tenants through SAP for Me.

D.

The business settings will need to be activated for the tenant.

Discussion
Question 14

Which of the following actions can a Service Agent execute from the case "More Action" button?

Note: There are 3 correct answers to this question.

Options:

A.

Delete

B.

Summary

C.

Mark as unread

D.

Handover

E.

Escalate

Discussion
Question 15

Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct

answers to this question.

Options:

A.

Business

B.

Administration

C.

Technical

D.

Development

Discussion
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