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SAP Updated C_C4H56I_34 Exam Questions and Answers by caspar

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SAP C_C4H56I_34 Exam Overview :

Exam Name: SAP Certified Application Associate - SAP Service Cloud Version 2
Exam Code: C_C4H56I_34 Dumps
Vendor: SAP Certification: SAP Certified Application Associate
Questions: 80 Q&A's Shared By: caspar
Question 20

Which of the following blocks are available in the validation editor? Note: There are 2 correct

answers to this question.

Options:

A.

Workflow

B.

Message

C.

Action

D.

Condition

Discussion
Question 21

What functionality can be enabled to assist agents with case resolution?

Options:

A.

Create and assign surveys to the case.

B.

Integrate a knowledge base.

C.

Configure templates for responses.

D.

Integrate Microsoft Teams.

Discussion
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Question 22

Which capability ensures service agents send e-mail responses with the correct corporate branding?

Options:

A.

Workflow rules

B.

Autoflow

C.

Determination rules

D.

E-mail templates

Discussion
Question 23

You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be

completed for each different country? Note: There are 2 correct answers to this question.

Options:

A.

Enable country/region

B.

Maintain exchange rate

C.

Maintain organizational units

D.

Select country theme

Discussion
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