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SAP Updated C_C4H56I_34 Exam Questions and Answers by lennie

Page: 4 / 5

SAP C_C4H56I_34 Exam Overview :

Exam Name: SAP Certified Application Associate - SAP Service Cloud Version 2
Exam Code: C_C4H56I_34 Dumps
Vendor: SAP Certification: SAP Certified Application Associate
Questions: 80 Q&A's Shared By: lennie
Question 16

You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which

feature can help with this?

Options:

A.

Escalation

B.

Routing

C.

Prioritization settings

D.

Process for cases

Discussion
Question 17

How can you adapt the status schema of a case type? Note: There are 2 correct answers to this

question.

Options:

A.

Add or remove statuses in the existing status schema.

B.

Create a new version of a status schema.

C.

Copy an existing status schema.

D.

Change the existing status schema.

Discussion
Andrew
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Question 18

Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers

to this question.

Options:

A.

In the My Cases Summary card available in the home page

B.

In the cases settings view

C.

In the product page

D.

In the case worklist by choosing the Case app from the menu

Discussion
Question 19

How can you trigger an event notification based on a specific condition?

Options:

A.

Configure event management

B.

Implement SDK logic

C.

Configure integration setting

D.

Configure autoflow

Discussion
Page: 4 / 5

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