WGU Updated Information-Technology-Management Exam Questions and Answers by haroon

Understanding Anti-Spam Policies:

Anti-spam policies prohibit the sending of unsolicited emails, particularly outside the organization.

Such policies protect an organization’s reputation and comply with legal frameworks like the CAN-SPAM Act.

Focus on External Communications:

The policy ensures employees refrain from sending emails that may be perceived as spam, safeguarding the organization from legal and reputational risks.

Why Other Options Are Incorrect:

Option A:Information use policies focus on managing and protecting data, not email practices.

Option B:Monitoring policies are about observing employee activity but do not prevent spam.

Option D:Social media policies govern employee behavior on social platforms, not email usage.

References:

"Anti-Spam Guidelines for Businesses" – FTC

IT Policy Frameworks and Guidelines (ISO 27002)

Definition of Globalization Benefits:

Globalization allows organizations toexpand their operations globally, gaining access to diverse markets and resources, includingnew talent poolsfrom different regions.

Key Benefit:

Accessing new talent pools enables businesses to tap into adiverse workforcewith varied skills, fostering innovation and improving operational efficiency.

Incorrect Options Analysis:

A. Costs associated with new geographic areas:This is a challenge, not a benefit.

B. Adherence to regulatory requirements:This is an obligation, not a benefit.

C. Increased competition:This is a consequence of globalization, but not a direct benefit.

References and Documents of Information Technology Management:

"Global Workforce Management" (Harvard Business Review).

ITIL Global IT Strategy Framework (Axelos).

Planning Phase in SDLC:

Theplanning phaseis the foundational step in the SDLC whereproject strategy, objectives, and goalsare defined.

Key deliverables include a high-level project roadmap, scope definition, and resource allocation plans.

Purpose of the Planning Phase:

Ensures all stakeholders agree on the project objectives.

Sets the stage for subsequent phases by identifying potential risks, timelines, and budgets.

Incorrect Options Analysis:

A. Corrections, additions, upgrades:Part of the maintenance phase.

B. Descriptions of features:Occurs in the design or analysis phase.

D. Checking interoperability:Occurs in the integration or testing phase.

References and Documents of Information Technology Management:

"SDLC Best Practices for Project Planning" (Gartner).

ITIL Framework for Project Planning (Axelos).

Definition of Transaction Processing System (TPS):

A TPS handles theday-to-day business transactionsof an organization, such as sales, payroll, order processing, and inventory tracking.

It is designed foroperational-level analystswho need to process large volumes of routine transactions efficiently.

Purpose of TPS:

Ensures the integrity and accuracy of business transactions.

Provides operational data required for other systems like Decision Support Systems (DSS) or Management Information Systems (MIS).

Incorrect Options Analysis:

A. Optimization Analysis System (OAS):Not a standard system type in IT management.

B. Decision Support System (DSS):Focuses on tactical and strategic decision-making.

D. Executive Information System (EIS):Caters to high-level executives, not operational-level analysts.

References and Documents of Information Technology Management:

"Foundations of IT Systems" (McGraw-Hill Education).

ITIL Foundation Documentation (Axelos).