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Salesforce Updated Salesforce-Certified-Administrator Exam Questions and Answers by araya

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Salesforce Salesforce-Certified-Administrator Exam Overview :

Exam Name: Salesforce Certified Administrator (WI25)
Exam Code: Salesforce-Certified-Administrator Dumps
Vendor: Salesforce Certification: Salesforce Administrator
Questions: 247 Q&A's Shared By: araya
Question 52

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.

The agents need a more efficient way to find documentation and similar cases from the Case page

layout.

How should an administrator meet this requirement?

Options:

A.

Create a custom object to capture popular case resolutions.

B.

Use an interview flow to capture Case details.

C.

Direct users to Global Search to look for similar cases.

D.

Configure Knowledge with articles and data categories.

Discussion
Question 53

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value

of their Opportunities.

What should an administrator suggest to meet this request?

Options:

A.

Define a new Stage picklist value.

B.

Create a custom field on Opportunity.

C.

Configure Forecasting support.

D.

Make the field editable on page layouts

Discussion
Question 54

Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list

from the Account record. Sales users want to see Case created date and status while Customer Care

would like to see owner, status, and contact.

What should the administrator use to achieve this?

Options:

A.

Related Lookup Filters

B.

Compact Layout Editor

C.

Page Layout editor

D.

Search Layout Editor

Discussion
Question 55

Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.

How should an administrator support this request?

Options:

A.

Use process builder to capture the daily average on each opportunity.

B.

Add Formula Fields to track Stages on each Opportunity.

C.

Run the Opportunity Stage Duration report.

D.

Refresh weekly reporting snapshots for Closed Opportunities.

Discussion
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